Privacy & Security Policy
At TLC Pet and Home Services, protecting your privacy, safety, and property is a top priority. We’ve put strong policies and safeguards in place to ensure your information and assets are always handled with the utmost care and confidentiality.

We never disclose the identity of our clients to anyone outside our business. If others happen to know you use our services, we will not reveal any service dates or details. If someone arrives at your home during a scheduled service, we will simply inform them that we are there at your request and that you are currently unavailable. No further information will be provided.

We do not share or release any personal information — including names, addresses, phone numbers, or service history. Printed records are stored in a locked filing cabinet, inside a locked office, inside a locked home. Digital files are housed on the owner's private, password-protected computer in a locked office. Each client folder is individually password-protected for an extra layer of security.

If anyone contacts us requesting to get in touch with you — regardless of who they are or the urgency — we will notify you directly. We will never release your information to anyone under any circumstances.

If we hold a key to your home, it is labeled with a coded system that cannot be traced back to your identity or address. Any access codes (such as for garage doors or alarm systems) are encrypted in our records and never stored in plain text.

Should we ever have reason to believe your privacy or property is at risk, we will take immediate and appropriate action to safeguard your home and contact you right away — wherever you are.

Payment Policy
To reserve your services, payment in full is required at the time of booking via Venmo or Zelle. (Clients are responsible for any platform-specific transaction fees.) Once your reservation is request, you'll receive an emailed invoice with easy-to-follow payment instructions.
In the event of a cancellation, refunds will be processed via Venmo or Zelle within 24 hours of your notice.

Cancellation Policy
• 50% refund for cancellations made at least 8 days before the service begins.
• No refunds for cancellations made within 7 days of the scheduled start date.

I maintain a clear cancellation policy for an important reason: I provide high-quality, attentive care and limit the number of clients I accept to ensure each pet and household receives my full attention. That means when you reserve time with me, I often turn down other clients — sometimes for overnight care, which I can only offer to one household at a time.

I kindly ask that you make your reservation only if you are confident in your plans and agree to these terms. Your commitment protects not only my time, but the well-being of the other clients and pets I serve.